You can easily book a ride via the HelloBus app by selecting your pickup and destination stops.
The app is available in the Google Play Store and the Apple App Store.
The HelloBus app is available for free for Android and iOS devices in the respective app stores.
Rides can be booked up to 7 days before departure and at the latest 30 minutes before departure.
Yes. Subject to availability, you can request a ride for the next available time directly through the app.
If you can no longer take the ride, please remember to cancel your booking so that the seat can be released again.
Yes. During booking, you can specify either your desired departure time or your desired arrival time at the destination.
No. HelloBus does not operate like a regular scheduled bus. Rides are organized based on received bookings and do not follow fixed schedules or routes.
No. HelloBus takes you directly from the booked pickup stop to your destination stop.
HelloBus operates from Monday to Saturday between 7:30 AM and 7:00 PM.
You will receive notifications via SMS or push notification:
Additionally, you can track the arrival of the vehicle in real time starting 30 minutes before boarding.
Yes. Bookings can be changed or canceled via the app within the applicable deadlines. Specifically, you can:
If you want to do this earlier, you must:
If you can no longer take the ride, please remember to cancel your booking so that the capacity can be released again.
Yes. During the booking process, you can specify accompanying persons traveling with you.
The number of passengers can be changed up to 30 minutes before the start of the ride at the latest. If you want to do this earlier, you must:
Yes. During booking, you can indicate that you are traveling with a wheelchair so that a suitable vehicle can be provided.
Yes. The app allows you to save frequently used addresses and stops to complete future bookings faster.
You can pay directly in the vehicle with a credit card or EC/debit card (€2.00) or in cash (€2.50). Payment via the app is not possible.
For information, support, or notifications, you can reach customer service via the contact form: https://brescia.arriva.it/en/contacts/ or via the central Contact Center: +39 035 289000 (Monday to Saturday from 8:00 AM to 6:00 PM).
On average, we respond within 2 working days. Please note that processing times may vary depending on the type of request.
The form is optimized for use with Google Chrome on a desktop PC. If you filled out the form using a mobile device or a different browser, please try again on a desktop or laptop computer using Google Chrome.
Should the problem persist, you can contact the Contact Center staff, who will assist you in submitting your request.
No. The contact form is intended for general inquiries and is not suitable for complaints or lost property inquiries, as it does not capture all the required information.
Please use the appropriate forms:
If you lost an item on the bus or at a stop, you can fill out the lost property form: https://brescia.arriva.it/en/lost-properties/.
This allows us to check whether the item has been found and turned in to the relevant office. If the item is located, arrangements for its collection can be made.
Arriva usually responds within two working days. If the item is not found within this period, the lost item report remains active for three months (the retention period for lost property).
If the item is found and turned in within this period, Arriva will contact you to organize its collection.
If you find a lost item, you can contact the Arriva Contact Center at +39 035 289000, report the find, and arrange the best way to hand over the item to the relevant office.
You can fill out the form for reports and complaints: https://brescia.arriva.it/reclami-2/. The processing and response times for reports and complaints are based on the provisions of the Mobility Charter (Carta della Mobilità).